erms and Conditions of Sale

Article 1 – Purpose

These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between LONESTAR OÜ, registered under number 17143376), with its registered office at Harju maakond, Tallinn, Kristiine linnaosa, Liimi tn 1b, 10640, and any individual or entity wishing to make a purchase through the website aphrovia.com (hereinafter referred to as "the Customer").

Article 2 – Products

The products offered for sale are items intended for intimate pleasure and wellness. Each product is described in detail on the website. Images of the products are for illustrative purposes only and are non-contractual.

Article 3 – Prices

All prices are displayed in Euros (€) and include value-added tax (VAT) at the applicable rate. Shipping fees are not included in the product price and will be detailed during the checkout process before the Customer confirms their purchase.

Article 4 – Orders

To place an order, the Customer must:

1. Add the desired products to their shopping cart.
2. Provide accurate billing and delivery information.
3. Review and confirm their order summary.
4. Proceed to payment using one of the secure payment methods offered.

The placement of an order constitutes acceptance of these T&Cs.

Article 5 – Payment

Payment can be made via credit card, PayPal, or any other secure payment methods provided on the website. Payments are processed by [Payment Provider Name], which complies with the Payment Services Directive (PSD2) for secure online transactions.

Article 6 – Delivery

Deliveries are made to the address provided by the Customer. Shipping is available to European Union member states and other countries specified on the website. Delivery times are estimated at [X] to [Y] business days from the date of order confirmation. Shipping fees are displayed before the order is confirmed.

In case of delays, the Customer will be informed promptly. If the delivery is not completed within 30 days, the Customer may cancel their order and receive a full refund.

Article 7 – Right of Withdrawal

Under the European Consumer Rights Directive (2011/83/EU), Customers have the right to withdraw from their purchase within 14 days after receiving their order, without providing a reason. However, sealed products intended for hygiene or health protection reasons (e.g., sex toys, lubricants) are not eligible for return if the seal has been broken after delivery, as stated in Article 16(e) of the Directive.

To exercise the right of withdrawal for eligible products, the Customer must notify [Your Company Name] in writing (e.g., via email) and return the product in its original, unused condition. The Customer bears the return shipping costs.

Article 8 – Warranty

All products are covered by:

• The Legal Warranty of Conformity (Directive 1999/44/EC, transposed into local laws), ensuring that the goods delivered comply with the contract.
• The Warranty Against Hidden Defects (Article 1641 of the French Civil Code or equivalent in other EU countries).

If a product is defective or non-compliant, the Customer may request repair, replacement, or a refund, in accordance with the applicable laws.

Article 9 – Data Protection

[Your Company Name] complies with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679). Personal data collected during the ordering process is processed securely and used solely for the purposes of order fulfillment and customer service.

The Customer has the right to access, rectify, or delete their personal data, as well as the right to object to its processing, by contacting [Contact Email or Address]. For more details, please consult our Privacy Policy.

Article 10 – Liability

[Your Company Name] is not liable for damages resulting from improper use of the products. The information provided on the website is for informational purposes only and does not constitute medical advice.

Article 11 – Dispute Resolution

In the event of a dispute, the Customer is encouraged to contact [Your Company Name] at [email or phone number] to seek an amicable resolution. If no agreement is reached, the Customer may use the EU Online Dispute Resolution (ODR) platform at [link to ODR platform] or contact a consumer mediation service in their country.

Article 12 – Amendments to the T&Cs

[Your Company Name] reserves the right to amend these T&Cs at any time. The applicable version of the T&Cs is the one in force on the date of the order.